Telephone Etiquette - Online Course
Strengthens your foundation in handling official / corporate calls
No of levels
~ 15 hours
includes 365 days access
Introduction to Telephone Etiquette
The aim is to understand what telephone etiquette is, its importance, the difference between a casual and a telephonic conversation and finally we learn the physical use of a telephone.
Learn and understand the preparations for a call, how to converse over a telephone and things to do post a call. Motifs/pictures and few practice exercises will help you with your learning.
Qualities of a Good Voice
Learn the physical qualities of a good voice and the tips for creating a good image over the phone. The examples and questions helps you learn better.
Learn and understand the importance of handling customers and the skills required for the same. Exercises and fun facts help you boost your learning.
Dos and Don'ts & Common Mistakes
Understand the do's and don'ts and frequently repeated errors in telephone etiquette through practice exercises.