Telephone Etiquette - Online Course

Strengthens your foundation in handling official / corporate calls

Skill Level Beginner Level
No of levels 5
Course duration ~ 15 hours
Pre-requisite None
Language English
includes 365 days access

Course Curriculum

 

Introduction to Telephone Etiquette The aim is to understand what telephone etiquette is, its importance, the difference between a casual and a telephonic conversation and finally we learn the physical use of a telephone.
Placing Calls Learn and understand the preparations for a call, how to converse over a telephone and things to do post a call. Motifs/pictures and few practice exercises will help you with your learning.
Qualities of a Good Voice Learn the physical qualities of a good voice and the tips for creating a good image over the phone. The examples and questions helps you learn better.
Handling Customers Learn and understand the importance of handling customers and the skills required for the same. Exercises and fun facts help you boost your learning.
Dos and Don'ts & Common Mistakes Understand the do's and don'ts and frequently repeated errors in telephone etiquette through practice exercises.